Returns & Exchanges

At Old Soul Artisan, we want you to be completely satisfied with your handcrafted home goods. If your purchase doesn't perfectly suit your space, we offer a 30-day return window for unused and resalable items.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring fragile items like candles or glassware are securely padded to prevent transit damage.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned goods, we will issue a full refund to your original payment method within 5-7 business days.